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Call Lists: An essential way to keep schedules full May 10, 2012 7:32 am

Call Lists: An essential way to keep schedules full

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  • Dental Practice Management

    Improve oral hygiene for your ortho patients

    How are your ortho patients doing at keeping their teeth clean? When it’s time to remove the braces, are you admiring a beautiful smile – or are you looking at red, puffy gums and discolored teeth? One of the ways you can improve quality in your dental practice is to improve the oral health of your ortho patients. Recently, we paired up our hygienists and our orthodontic team to meet and talk through our approaches to work together to help [...]

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  • Dental Economics

    No more Nordstrom vs. Wal-mart

    For years, when talking marketing, this was a common question to ask, “Are you targeting Nordstrom clientele or Wal-mart people?” For dentists and physicians, this question is useless. Worse than useless, in fact, because it puts your focus on the wrong goals. People follow their insurance. They choose a hospital and physician from the list. They choose a dentist from the list. This trend is here to stay. So, if you want patients, you have to join the list. If [...]

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  • Dental Practice Management

    We hit the lottery! Selected for an unclaimed funds audit

    We’re the winner of the lottery! Woo hoo! Lucky us! Okay, not so much – because the lottery we won was to be selected to receive an audit for unclaimed funds. What, pray tell, is an unclaimed funds audit, you ask? Allow me. Apparently, the state of Ohio has decided that any money businesses owe back to their customers should no longer be kept as a credit on the customer’s account. Instead, this money should be sent to the state [...]

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  • Dental Practice Management

    Help your collections agency to help you

    “Help me, to help you” – I love that line by Tom Cruise in Jerry Maguire. In fact, I feel like I say that to my staff a lot. Here’s the clip in case you don’t remember this movie: I had no idea how true it is for our collection agency! Collections agency results Just last week I talked with our collection agency about their performance on our accounts over the past few years and requested a more thorough review [...]

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  • Dental Practice Management

    Treat your dental suppliers professionally

    Who are your top suppliers? Who are you writing a significant check to each month? Take a look at your credit card statement and business checking account and make a list of your top 10 dental vendors. One of the principles of the national Baldrige award (http://www.nist.gov/baldrige/) is to develop a long term win-win relationship with your “key suppliers/partners and collaborators”. They ask questions such as: What role do these suppliers play in delivering your services to patients? How do [...]

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  • Dental Public Health Oral Health

    Great book for parenting: NurtureShock

    Although I normally write about dentistry and business management, I just finished a great book that shares unique insights into children – and for every dentist, hygienist, assistant and office manager raising children – I hope this is helpful. The authors, Po Bronson and Ashley Merryman, are journalists who realized that over the last 10 years there had been some revolutionary scientific research on children that might affect the way people parent. However, this great research was shared in 5 [...]

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  • Dental Insurance

    Are you leaving money on the table? Submit your full fee to dental insurance

    Dentists agree – dental insurance is a necessary evil. Necessary to help fill schedules since we’re all trained (thanks to health insurance) that we must follow our insurance plan. Evil because it almost physically hurts to write off 15% – 40% of our fees. We all know that we’re taking a huge hit thanks to dental insurance, but are we also leaving money on the table that’s our own fault? Depending upon your set up for submitting claims to dental [...]

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  • Dental Practice Management

    Have you integrated your faith into your work?

    I recently attended the University of Dayton’s Faith at Work breakfast event – sponsored by the Center for the Integration of Faith and Work in the School of Business. Our speaker shared his ‘pilgrimage’ with faith and work. Influenced by his Catholic father who assembled headlights for Chrysler, he went on to teach in a Catholic school and later created a company that provided job training for displaced workers – particularly those from the manufacturing sector. He came to see his [...]

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